8 Success Tips to Help You Start Your New Job Off On the Right Foot  

With this being “Back to School” and “Back to Work” season, our thoughts around this time of year often turn to fresh starts and new beginnings.

A lot of people – especially recent graduates and post-summer job changers — embark on new jobs, new roles, new teams, new projects, and new challenges. As such, here are just a few suggested success tips that may help to get you started on the right foot:

[1] Attitude is Everything

We’re all really impressed with your MBA and your 4.0 average, but if they need someone to make copies or go get the coffee, be the first one to jump up and say, “I’ll be happy to!” Your enthusiastic and proactive efforts will (hopefully) be recognized and appreciated. And, if not, well … it’s just a good thing, and the right thing, to do.

I was once delivering a leadership workshop when the CEO got up and left the room to get himself a snack. But instead of coming back with just a bag of potato chips for himself (or, as many executives would do, ask one of his underlings to go get it for him), he returned with a basket full of chips, cookies, and nuts, and – like a flight attendant making their way up the aisle – proceded to work his way around the room, from table-to-table and person-to-person, asking if anyone wanted anything.

If the CEO of a company is willing to act so selflessly, generously, and thoughtfully – with no consideration of title, status, or perception – couldn’t we, and shouldn’t we, all?

[2] Nothing is Beneath You

On a similar note: Don’t consider any task as beneath you. Things need to get done, and someone’s got to do it. And, in many cases, that someone is you. So it helps to view everything as a learning experience and a developmental opportunity. It won’t kill you to get your hands dirty. Doing so (again, with a positive attitude) demonstrates teamwork and, often, even leadership.

Years ago I was on a job interview and the interviewer asked me the following question: “So let me ask you something: Do you do windows?” No, not Microsoft Windows. And, no, he wasn’t being metaphorical or mysterious relative to the concept of “transparency.” He was, literally, asking me if I was willing to do whatever it took to support the team and get the job done…even if it involved grabbing the Windex and paper towels, and rolling up my sleeves.

If there is one phrase you should completely and permanently eliminate from your vocabulary, by the way, regardless of what role you have, it is the words, “That’s not my job.” Just take my word for it.

[3] Go “ABCD”

So many people do the bare minimum; so look to stand out from the crowd by doing “the bare maximum”! Always ask yourself if you did all that you could do…and then look for ways to do more. We call this “Going ABCD” which stands for “Above and Beyond the Call of Duty.” Whatever you’re asked to do, always seek to not just meet, but to exceed, expectations. When everyone else is dialing it up to “10,” find a way to crank it up to “11,” which, as we all know, is “one louder.”

When you do this, by the way, the intent should be to add as much value as you can; NOT to show everyone how smart you are. You may have been the smartest person in your class, but it’s important to realize that you don’t have all the answers…yet. I once had a former student complaining about how his company and his boss did pretty much everything wrong, and he wanted my advice on how to bring that to their attention. When I asked him how long he’s been working there, he replied, “Two weeks.”

Recognize that even with all your booksmarts, what you lack is the years of wisdom that those who came before you possess from first-hand, real-world experience…sometimes referred to as the School of Hard Knocks. So it might be useful to keep in mind my saying (picture a Venn diagram) that “Wisdom is where Knowledge and Experience meet.”

[4] It’s Not All About You

This is one of the best tips anyone ever gave me: It was explained in the context of sales, but it applies just as well to job interviewing (which is a form of sales, as you’re selling yourself). You may have heard this classic metaphor before: “No one needs a drill. If you go out and buy a drill, it’s because you need a hole.” Perhaps, for example, to hang a picture on a wall. In other words, people don’t by a product, they buy a solution to a problem. They don’t buy the features, they buy the benefits of those features. I’m in the leadership training and coaching business. But as my former boss taught me – and this was a game-changer in terms of how I approach selling my services: No one buys “training”; they buy what training does for them.

Similarly, as great a person as you may be, and as fun as you are to have around, when they hire you, it is because you fill a need and are seen as a solution to a business problem. If they could meet their goals with one less headcount, they probably would. So, once you get hired, regardless of the industry, organization, or function, your #1 job is this: To help your manager more successfully do his or her job! If you reframe your role in this way, and do everything you can to deliver results that will contribute to making your boss successful, that will, ultimately, increase the odds of YOUR success.

Hopefully, in time, what goes around will come around and you will be recognized and appreciated for your contributions. We know you’re on the fast track and want it all now. And it’s nice to be referred to as “the superstar.” But remember that patience is a virtue…and your time will come.

[5] Look, Listen and Learn

Keep in mind the three L’s: “Look, Listen, and Learn.” Keep your eyes and your ears open at all times. Remember the classic saying that we have two ears and one mouth, so you should be listening twice as much as you speak. Be a sponge. Push yourself beyond your comfort zone. Take risks. Make mistakes. As the saying goes, “That’s why pencils have erasers.” Make it a point to try to learn at least two or three new things every single day. No matter how boring or monotonous a job might be at times, there’s always something to learn…if you are open to it. In fact, to keep yourself from becoming completely disengaged, that’s even MORE important to do if or when your job is not intellectually stimulating you. Read as much as you can. Keep a learning journal. Connect the dots. See every experience as a learning opportunity, and every interaction as a teachable moment.

As Yogi Berra famously said, “You can observe a lot from watching.”

[6] Always be Curious

Remember your “ABC”s: “Always Be Curious!” Ask questions: Who?, What?, When?, Where?, How?, and, especially, Why? Keep in mind Stephen Covey’s Habit #5: “Seek first to understand, then to be understood.” Try to gain a big picture perspective and seek to develop a visual, mental model of how all the pieces of the puzzle fit together…including (especially) where YOUR piece fits in. Doing so, and expressing your curiosity, will not only demonstrate to others that you care enough to ask, but will, ultimately, give you a greater sense of both understanding and purpose.

Speaking of “purpose,” you may have heard the classic tale of the two bricklayers: When you ask the first one what he’s doing, he replies with something like: “I’m laying bricks; what does it look like I’m doing.” But when you ask the second one the same question, she replies with enthusiasm: “I’m building a cathedral!” Or a hospital. Or a school. Or a museum. Or an office building. It doesn’t really matter WHAT it is that you’re building within your role. The only thing that matters is that you go about your business with passion, enthusiasm, and genuinely caring about whatever it is you’re doing.

[7] Build Relationships

Asking (appropriate) questions is not only a great way to learn the business, but also enables you to learn about, connect with, and develop stronger interpersonal relationships with others. As the saying goes, “It’s not just WHAT you know, but WHO you know.” And about who knows YOU. When you ask questions of others, it demonstrates your respect for their knowledge and experience, and helps them to get to know you better. Additionally, when interacting with others, be generous with your time, your knowledge, and your willingness to offer assistance to others…with no expectation of return. People notice these things.

Speaking of “noticing”…Earlier in my career, when I worked as an administrative assistant in the drama program development department of one of the three major tv networks out in L.A., I thought that by putting my head down, keeping to myself, and consistently putting out excellent work, that would be sufficient to eventually earn me a promotion to a manager-level position. But I couldn’t have been more wrong! While I was busy working behind closed doors, my peers were busy networking and gaining visibility by raising their hands, asking to attend meetings and events, and interacting with as many people as possible. As an extreme introvert and bookwork, that was the last thing I wanted to (or felt comfortable and able to) do. Unfortunately, I learned the hard way that that’s not how you get ahead in the business world.

One other thing: When it comes to building real relationships, it’s about quality, not quantity. As you move forward in your career, remember that developing a circle of genuine, sincere, mutually-beneficial, long-term relationships is more important and more valuable than setting the world record for having the most Facebook friends, Twitter followers, and/or LinkedIn connections. And when you seek to give more than you get, while it doesn’t always seem like it, it will pay off in the long run.

[8] Introspection, Reflection and Connection

One of my all-time favorite New Yorker cartoons is the one with a picture of two guys looking up at a giant billboard that reads, in gigantic letters, “STOP AND THINK.” The caption: “It sorta makes you stop and think, doesn’t it?”

As we race around each day from home to work and back – often with our heads buried in our phones – too many of us don’t make the time and take the time to stop and think. Mindfulness is one of those hot topic buzzwords these days but, at its most basic, it’s really about being present, focused, and aware of both our external and internal environments.

One of the ways of being more mindful is to keep in mind the words “Introspection, Reflection, & Connection.” This is simply about making the time and taking the time for looking inward, looking backward, and looking forward: consciously thinking about what you are thinking and feeling inside; reflecting on what it means; and linking it to what’s going on in your career and your life – past, present, and future.

Whether you are starting a new job, or wish to perhaps recharge and refresh your enthusiasm for your present job, it helps to frame (or reframe) your situation as “perfectly all right as it is” by looking to make the best and the most out of it. Whatever you are doing right now is just the next stepping-stone along what will most likely be a long and winding career path.

And if you think of your career this way – as a journey – and try to make the most of the trip, you’re more likely to enjoy the experience as you proceed towards your ultimate destination…whatever, or wherever, that may be.

Knowledge comes not from answering questions…but from questioning answers.

De Bono’s “Six Thinking Hats”: A Powerful Visual Thinking Method That Will Forever Change the Way You Think












Of all the different management, leadership, communication, innovation, and thinking tools, tips and techniques that I’ve learned over the years, nothing has impacted me more, or has had more practical applications and benefits, than Edward de Bono’s classic “Six Thinking Hats” model.

De Bono, the guru of “thinking about thinking,” originated this framework that I now use -- either consciously or unconsciously -- literally every single day. It’s one of the best examples of how we can use visual and metaphorical thinking and communicating to solve real-world challenges.

The model in brief: There are six metaphorical “hats” — each a different color...and each hat represents a different type of thinking. By metaphorically "taking off" or "putting on" a different hat, you can intentionally and strategically switch to a different type of thinking.

Here are the six hat colors, and a brief overview of what type of thinking each represents:

1. White Hat: Neutral; objective; facts; data; information; objectivity

2. Red Hat: Emotion; gut feeling; intuition; passion; subjectivity

3. Black Hat: Cons; critical; caution; risks; costs; weaknesses; disadvantages

4. Yellow Hat: Pros; optimism; benefits; strengths; advantages

5. Green Hat: Creativity; innovation; brainstorming; new ideas; possibilities

6. Blue Hat: Process; structure; thinking about thinking; next steps


The Six Thinking Hats method can be applied in many different types of situations, for example:

  • In a meeting: as a formalized, structured process (e.g., a group brainstorming or strategy process);  
  • In a one-on-one discussion: as a common language that will encourage dialogue and minimize conflict;
  • In your own mind: as a way to frame your own thinking, separate fact from emotion, and make better decisions.

When used in a group, it enables what de Bono calls “parallel thinking,” which occurs when all members metaphorically “wear” the same color hat at the same time. This dramatically improves communication, minimizes conflict, and fosters innovation.

How do the Six Thinking Hats do this? The best way to understand it is through a real-life illustration:

Say you’re in a meeting, trying to reach a decision. Instead of the normal chaos and conflict caused by endless debate, cross-talk, shooting down ideas, etc., what if we were able to say:

“Let’s temporarily put aside our Red Hats (our emotional reactions), our Black (negative/critical) and Yellow (positive/supportive) opinions, and all put on our White Hats to first objectively identify the objective facts and relevant data, before we start jumping to possible solutions (Green Hat) and proposing next steps (Blue Hat).”

Once agreed, from there the group can efficiently, and with minimal conflict and debate, run the situation through this simple and logically sequenced series of questions:

1. White Hat: What are the facts about the situation at hand?

2. Red Hat: How do people feel, emotionally, about the situation?

3. Black Hat: What’s not working — and why?

4. Yellow Hat: What is working – and why?

5. Green Hat: What’s new (ideas, possibilities)?

6. Blue Hat: What’s next (where do we go from here)?

(Note: You don’t necessarily always have to use the hats in this exact sequence; but this is an example of a very common and effective approach.)

By enabling parallel thinking – by having everyone "wear" the same color hat at the same time (and headed together in the same direction) — you will see how much more orderly your meetings will be, and how much more quickly you can reach decisions and get things done!

And if you assign one person in the meeting to be the Blue Hat leader, that person (regardless of organizational role or rank) will serve to make sure that things run smoothly, stay on track, and that everyone plays by the rules.

Using this methodology, my company has successfully conducted numerous executive-level strategy meetings, facilitated cross-functional team-building and brainstorming sessions, and helped hundreds of individuals maximize the effectiveness of their own decision-making skills, along with their ability to more effectively conceive and communicate ideas.

Here’s another real-life example, this one using the Six Thinking Hats method relative to a job search:

Let’s say that you were presented with a potential job opportunity. What kind of question might each Thinking Hat pose to help you make the best possible decision?

1. White Hat: What are the objective facts about the position and the company (title, salary, benefits, location, industry, work environment, department, new manager, etc.)?

2. Red Hat: How do I feel about this opportunity; what is my gut telling me (am I excited, nervous, hesitant, concerned, etc)?

3. Black Hat: What don‘t I like about it, what’s bad about it — and why (i.e., what are the negatives or concerns associated with the White Hat facts and my Red Hat feelings)?

4. Yellow Hat: What do I like about it, what’s good about it – and why (what are the positives associated with the White Hat facts and my Red Hat feelings)?

5. Green Hat: What are the various options, alternatives, choices available to me (i.e., what’s going through my mind in terms of what-ifs, and out-of-the-box possibilities; what does it look like if I visualize actually taking this job)?

6. Blue Hat: What are the next steps; where do I go from here (when do I have to make a decision by, what do I have to do next, what actions should I take)?

Although this is just one simple and common example, you can easily see how using the Six Thinking Hats to frame your thinking can go a long way toward maximizing your effectiveness – and enhancing your confidence – when it comes to making any decision.

It is important to note, however, that while it takes just a few minutes to learn this seemingly simple model, it takes time, training, and much practice to truly master it.

For more on de Bono and his Six Thinking Hats method, there are tons of online resources, including a number of good (as well as some really bad) YouTube videos available, including this three-minute clip of de Bono himself talking about it. I also highly recommend the Six Thinking Hats book itself...which just might be the best $12 you spend this week!

Black Sock Decision-Making: Simplifying Your Life...One Sock at a Time

There was a time, a while back, when I was traveling for business almost every single week. That meant packing for three or four days on the road at a time, having to figure out which suits and shirts and ties I was going to wear. And then having to choose the perfect pair of socks to match each outfit.

This may seem trivial, but I had about 30 different colors and varieties of dress socks in my drawer to choose from, each with different designs, patterns, stripes, and shapes. So every time I got to this dreaded stage of the packing process, I would get more and more bothered by what an annoying, useless, and royal time-waster this was.

Until one day, as I sat there staring deep down into the abyss of my sock drawer, I came to the realization that something had to change. So I made the potentially life-altering decision that I would switch to wearing nothing but solid black socks from then on. And, so, the very next day, I went down to Macy’s in Herald Square and bought 18 pairs of the exact same plain, black dress socks.

Guess how many of my clients ended up noticing? None. And yet, how much time, energy, and stress did I immediately eliminate by making this one simple change? Tons!

By now, you’ve probably figured out that this post – and the Black Sock Decision-Making principle – isn’t really about hosiery at all. It’s about stepping back and finding ways to simplify the complexity in our everyday lives, and exploring the possible ways to reduce – by even one – the dizzying number of decisions we need to make on a daily basis.

Think about it: How many decisions did you have to make today…before you even left for work this morning?

What time to wake up?

  • Which toothpaste to use?
  • What to wear?
  • What to have for breakfast?
  • What time to leave for work?
  • What route to take?
  • What’s on your to-do list for today?
  • Where to start?


    Now imagine how much easier and less stressful your morning would be if you could eliminate just one single decision (or more!) from this list, simply by reconsidering your options and then streamlining your decision-making process.

    In one of my favorite TED Talks (and books), “The Paradox of Choice,” psychologist Barry Schwartz explains “why more is less,” and how having TOO MANY options is actually too much of a good thing.

    And in the beautiful and amazing book, Presentation Zen, the brilliant Garr Reynolds encourages us to seek out ways to turn complexity into simplicity – in our communications and in our lives – by looking for ways to strip things down to the “essential.”

    Yes, the ability, and the willingness, to see things with new eyes and to differentiate the “essential” from the “non-essential” requires both mindfulness and time. But it will end up saving time in the long run, helping us to focus, be more purposeful, make better decisions, become less stressed, and ultimately, change our lives for the better.

    So keep in mind these three classic quotations:

    • “Our lives are frittered away by detail; simplify, simplify.” ~ Henry David Thoreau
    • “Make things as simple as possible, but no simpler.” ~ Albert Einstein
    • “Simplicity is the ultimate sophistication.” ~ Leonardo da Vinci

    And remember that the more decisions in our lives that can be standardized, systematized, automated, and/or eliminated, to the point where we don’t even need to think about them anymore, the more we can free our time – and our minds – to focus on the things at work, and in life, that truly matter.

    That, in a nutshell, is what the principle of “Black Sock Decision-Making” is all about:

    Simplifying your life...one day – and one sock – at a time. 

    The Little Pink Spoon Approach to Job Interviewing: How to Give 'em a Taste and Leave 'em Wanting More

    One of the great pleasures of summertime is popping into a Baskin-Robbins and trying out a few different flavors with those little pink spoons. Who doesn't love those little pink spoons!

    Between you and me, 90% of the time I just end up getting Rocky Road anyway, but it's always fun to taste a few other flavors before ordering my cone. (*Although, if you're gonna do that, you better make sure that Larry David is not standing in line behind you!) 

    If you think about it, though, why is Baskin-Robbins so willing to give away their product for free? Of course, it’s simple and obvious: they hope that by giving us a free taste, we’ll end up buying a cup or a cone or a pint or a gallon. So they gladly give away millions of little pink spoonfuls in order to make many millions of dollars more in return. It’s the same reason movies show trailers, cosmetics companies give away free samples, and car dealers offer test drives: people want to try before they buy.

    So, with this concept in mind, how might you apply the Little Pink Spoon principle to your job search in order to increase your odds of getting hired? Simply put, by giving a prospective employer a “free taste” of what you have to offer!  

    Three ways to leverage the power of the Little Pink Spoon approach in your job search using "the Three Shows": Show & Tell; Show Them That You Can Do It; and Show Them That You Really Want it...

    [1] Show & Tell: No, "show & tell" is not just for kindergarteners. Verbally telling an interviewer how your background qualifies you for the job is one thing; visually showing them is another. As research has shown, vision trumps all other senses. John Medina states in his fascinating book "Brain Rules" that when people hear information, three days later they'll remember 10% of what they heard; but if they see it, they'll remember 65% of what they saw. 

    So what can you do to become more memorable? Be more visual! Bring stuff to the interview with you that you can show: Samples of work you’ve produced, reports or PowerPoint presentations you’ve created, photos of projects you've worked on, awards you’ve received, copies of articles or blog posts you've written. Even if the interviewer doesn't take the time to read or even look at what you brought, just holding it up and showing it to them makes it real...more real than just telling them about it. And having these samples handy is a great way to visually remind yourself of real-life stories you can use when asked, "Tell me about a time when..." or "Give me an example of...."

    Even if you are not an artist, it doesn’t mean that you can’t put together a "portfolio" of your career accomplishments. You may even want to create a "visual bio/resume" or a personal marketing kit to supplement your traditional CV. As Dan Pink reminds us in his recent book, "To Sell is Human," we are ALL in sales. And, when you are interviewing, what you are selling is yourself. Because so few people outside of the design world think of creating a portfolio of their work, your proactivity and creativity in doing so will definitely help you stand out from the crowd.

    [2] Show Them That You Can Do It: While job interviews can sometimes feel more like a one-way interrogation than a two-way conversation, there are things that you can strategically and proactively do to turn the discussion into a dialogue and a demonstration of your capabilities. Ultimately, what you want to do is to get the interviewer to change their perception of you from "an interviewee" to "an employee" by getting them to actually envision you working there.

    One way of doing this might be to ask the interviewer to give you an example of a real-world business challenge that you would be facing if you were to be hired for this role. By taking off your "interviewee hat" and putting on your “consultant hat” and asking thoughtful questions, you probably won't solve their puzzle right then and there, but you'll be perceived as someone who is ready, willing, and able to get to work. Earlier in my career, when I asked my new boss at Disney why he hired me over a few other candidates who were more qualified, his response was: "Because you asked the best questions."

    Another way you can show what you can do is by providing an example of your abilities using the PARLA model that I discussed in more detail in a previous post. In short, you can demonstrate your potential to do the job you're interviewing for by describing: a relevant PROBLEM you previously faced; the ACTION you took; the RESULT of that action; what you LEARNED from that experience; and how you would APPLY that knowledge in this role.

    After the interview, to further demonstrate your potential, you might email them some additional thoughts and ideas, along with your thank-you note. This will further demonstrate your professionalism and capability, as well as reinforcing that you really want the job...

    [3] Show Them That You Really Want It: It's one thing to show that you can DO the job; it's another thing to demonstrate that you really WANT the job. Earlier in my career I was crushed to not be offered a job that I thought I was perfect for. When I asked the hiring manager for some feedback after the decision had been made, he responded that, "It didn't seem to me that you were that enthusiastic about this position. We need people who are passionate about working here." Lesson learned: People aren't mind-readers, so make sure they know how much you want the job (assuming you really do).        

    Secondly, here's a question to consider: Are you potentially willing to work for free? Of course, you need to earn a living and don’t want to undervalue yourself. But, just as you might want to taste a new flavor before purchasing a whole cone, the prospective employer might be on the fence about hiring you, or might not yet be ready to make a permanent offer. So might there be some other way for you to show how much you have to offer and how much you want to work there? It’s not always possible, but what if you could start out as a volunteer or an intern, or in a temp-to-perm situation, or on a consulting or project or trial basis? This might not be an option, but it never hurts to be creative and open to exploring out-of-the-box possibilities as a way of getting your foot in the door!

    In closing, from my experience, if you can "show" these three things -- real-world examples of your previous work accomplishments, that you have what it takes to do the job, and how much you really want it -- you will dramatically improve your odds of getting the job. 

    So, as you prepare for your next interview, think about how you might give people a "little pink spoon-sized taste" of who you are and what you have to offer so that they will want to buy the entire cone...along with some sprinkles, whipped cream, and a cherry on top as well. 

    OK, blog post done … time for some ice cream!

    *If you have your own examples of the Little Pink Spoon principle in action, please feel free to share them with us...