Why My Wife Doesn’t Trust Me Anymore*


*When it comes to bugs.


Let me explain…

Early last Saturday morning I was awoken by the blood-curdling sound of my wife screaming from the other room. Still half-asleep and half-dressed I bolted out of bed in a panic yelling, “What happened!? What happened!?”

“There’s a giant roach in the bathroom!!! It’s so disgusting! It’s like six inches long – and it just ran behind the sink! You have to kill it!”

So I raced back into the bedroom to get my glasses, grabbed a rolled up New Yorker magazine (after quickly checking to make sure I was done reading it), opened the bathroom door, slammed it behind me, and prepared for battle.

After multiple attempts of swiping and missing (and, yes, I must admit, yelling and cursing), I finally crushed this hideous beast which was the size of a two-pound lobster, and flushed its remains down the toilet. (Alright, in all honesty, it wasn’t that big, but it was sizable. And it was really, really disgusting.)

With that Kafkaesque horror story now over, I crawled back into bed with the intention of picking up where I left off, to get a couple more hours of sleep.

But just as I was about to doze off, my wife came in and sat down on the bed next to me to ask me this crucially-important question:

“Did you really kill it…or are you just lying to me again?”

Not fully awake and coherent, and after the exhaustion of my traumatic bug-battle -- combined with this now, second, rude awakening -- I was like, “What -- what are you talking about???”

At which point I remembered – and burst out laughing from the recollection of -- the one and only time I lied to her in our ten-plus years of marriage:

It was back in 2007 and we had just moved into our new apartment. Having just sat down to dinner, we were both jolted out of our seats in horror by the sight of a gigantic, disgusting roach (is there any other kind in NYC?) that had come crawling out of a still-open hole in the floorboard where we just had some construction work done.

After many attempts of swiping and slamming at it with a rolled-up newspaper, I finally yelled, "Got him!", gathered up the dead roach in a paper towel, and made a huge show of crumbling it up and tossing it into the kitchen trash can.

My wife’s elated response, “My hero!”

Only, the truth is: I didn't get him. After much chasing and swatting and missing, my tiny tormentor had darted and dashed and evaded me, eventually scurrying back into the hole in the wall from whence he came. And I was hungry and just wanted to eat my dinner which was getting cold. So I doused the floorboard area with Raid, sealed up the hole with paper towels and aluminum foil, and sat down to eat my dinner. Done.

Only it wasn’t done: The nightmare was just beginning.

For, five minutes later, after finally diving into our dinner, my wife shrieked, “Oh my god – there’s another one!!!”

Uh oh. This was a literal “Moment of Truth”: Do I confess that I had failed miserably in my Battle of the Roach, and that I had given up the chase because I just wanted to sit down to eat my dinner – and, thereby, lose my “hero” status in the eyes of my new wife and be labeled from this day forward as a bald-faced liar; or do I continue my charade of having killed the previous roach…which would then only lead my wife to think we had a large-scale infestation problem on our hands in our new apartment…in which case we would have no other choice but to move out?

Do I tell the truth…or was I now in what Seinfeld would have labeled a “must-lie situation”?

So I made the decision: I would come clean and tell the truth, the whole truth, and nothing but the truth.

And I made the promise – to myself and to my wife – to never lie to her about anything ever again.

A Few Leadership Lessons From This "Bug's Life" Tale

So what lessons can we take from this episode that we can apply not only to our personal relationships, but to the world of business and leadership as well? 

In short, when you lie – about anything – that’s it: You are now, from this day forth, branded “a liar.” That is now your reputation. Once you plant a seed of doubt in someone’s mind, no matter how small and/or trivial, that seed never goes away. Luckily for me, my wife now only distrusts me when it comes to bugs. But to someone else, or if you have been found to lie or bend the truth repeatedly, everything you say thereafter will be subject to questioning and testing of its validity. And it forever casts its doubt on your trustworthiness – as a person, and as a leader.

Sadly, in this “post-truth” world we’re currently living in – of fake news, falsified data, and “alternative facts” – it is more important than ever to be viewed as a person of integrity, honesty, credibility, and trust. For, once you lose people’s trust, that’s it…your reputation is shot. This is deadly for a leader, or somehow who aspires to be. And once you lose it, it is almost impossible to get it back. I am reminded of the saying (author unknown) that “The truth doesn’t cost anything; but a lie could cost you everything.”

So what can we do to be seen as one of those rare (in this day of age) people of integrity, honesty, credibility, and trust? Here are a few simple tips and guidelines to keep in mind:

  • It’s sounds obvious, but always tell the truth. ALWAYS. Without spin, or bias. Separate verifiable, reality-based “facts” from claims or opinions…and make it clear at any given time, which it is that you are expressing.
  • Be authentic; be transparent; be accountable.
  • Say what you mean, and mean what you say.
  • Remember the old saying that “Actions speak louder than words.” It’s true.
  • Keep promises and commitments, follow-up, and follow-through.
  • If you don’t know something, just say you don’t know; don’t just make sh*t up as so many seem to do.
  • If you know, but honestly can’t say (e.g., for reasons of confidentiality, or for ethical or legal reasons)…just say, “I know, but, sorry, I cannot say.” People will respect that.
  • If you have inadvertently provided untrue, inaccurate, or mistaken information, acknowledge it, admit it, apologize for it, and correct it. Again, people will respect and appreciate that. And you will re-gain their trust as a result.

And, lastly, remember that one little lie about one little (ok, gigantic and hideous) insect could potentially continue to haunt you – and may continue to “bug” the person you lied to – even a decade or more later.

For more on this important topic of building trust, please see my post entitled “For a Leader, Is It More Important To Be Liked, Admired, Respected, or Trusted?” featuring my Hierarchy of Followership model.


Seventeen Books That Can Change Your Life in 2017 (If You Actually Read Them)

Every new year it’s the same thing. We start out with good intentions, high hopes, and a formidable list of potentially life-changing resolutions. And for an indomitable few, those resolutions get carried through and result in a laundry list of transformational changes and positive outcomes by the end of the year.

But for most us, despite our very best intentions, life tends to get in the way. Before we know it, January is over and February flies by (it’s such a short month!). Then all the spring holidays come along. Then it’s summer, and…well, you know the rest. That pledge to “start tomorrow” just leads to the eventual realization that today is yesterday’s tomorrow and we haven’t even gotten out of bed yet. So, what can we do about it?

We can start today. For real. Right now. What we need to do is go from “resolutions” to “real solutions”! And one real-life solution that really works, is easy to do, and can kick-start us into action, is to start reading!

And my recommendation – if you are really serious about, and dedicated to, improving your life this year – is to start your New Year by reading any one of the following 17 inspirational and impactful books on this list.

My Selection Criteria

There are a million business and self-help books on the shelves, so why these?

Because these are all written for – and about – YOU. Each of these chosen selections is practical, actionable, and even, yes, pleasurable to read. While there is a time and a place for heavy academic research and serious business case studies, these selections are all relatively easy-to-read and intended for the single purpose of helping you to become the best “you” that you can be – in work and in life.

I read (and/or re-read) an average of 5-10 business books a month on topics ranging from management and leadership to teamwork and innovation. But the books on this list are more related to personal and professional productivity, and are intended to help you to discover your passion, figure out what makes you tick, overcome your obstacles, conquer your fears, and spur you to action. They’ll help you to get focused, more effectively manage your time, and provide you with a number of powerful and innovative ways to maximize your Performance, your Productivity, and your Potential (what I call the “Three Ps” of success).

Yes, I know you’re busy working. Or going to school. Or looking for work. Or all three. And you’re exhausted – physically, mentally, emotionally, and spiritually. And it’s so much easier and more relaxing and fun to just kick back on the couch and binge watch back-to-back episodes of “Game of Thrones,” “Mr. Robot,” “The Walking Dead,” or “Orange is the New Black.” But if you’re really serious about making a change, and taking your career – and your life – to a whole new level this year, think about the potential ROI (Return on Investment) that making the time, and taking the time, to read just one – ANY ONE – of these books could potentially bring!

My 2017 List

While some of these title are newer releases, others are what I consider either recent and/or timeless classics. Every one of them (listed here in alphabetical order) have had an impact on me both personally and professionally, and are among my regular, go-to favorites that will, hopefully, “Educate, Engage, and Excite” you, as much as they did me. While most of the 50-plus new business books I read each year simply end up on the shelf afterwards, these are among the special few that I keep within arms’ reach for regular, repeated reference all year ‘round:

1)     7 Habits of Highly Effective People, The: Powerful Lessons in Personal Change (Stephen R. Covey): When people ask, “What’s the ONE book I should read to become more effective and productive?” this timeless bestseller is the one. At the very least, even if you don’t choose to read the whole book cover-to-cover, everyone should at least know what those seven habits are. (For your convenience, here they are.)

2)     18 Minutes: Find Your Focus, Master Distraction, and Get the Right Things Done (Peter Bregman): If time management, prioritization, and personal productivity are a challenge, this new book by master storyteller, Peter Bregman, will help you get your life on track and start producing results. (See the Bregman Box on page 118).

3)     100 Tricks to Appear Smart In Meetings (Sarah Cooper): Is it more important to BE smart, or to APPEAR smart? This hilarious and entertaining illustrated book will help you to do both. While in some ways more of a humor book than a business book, there are real work-related observations and insights on every page.  Disclaimer: If you don’t have a sense of humor or don’t find anything about work meetings to be in any way funny, you may want to just skip this one.

4)     Art of Possibility, The: Transforming Professional and Personal Life (Rosamund & Benjamin Zander): Indescribably brilliant and inspirational storytelling by this husband and wife team. I re-read this book from cover-to-cover once a year. (Watch his famous TED Talks.)

5)     Design the Life You Love: A Step-by-Step Guide to Building a Meaningful Future (Ayse Birsel): A beautiful, thought-provoking, interactive, and inspirational workbook that will take you on a journey of discovery by applying design principles to your own life. And if you ever have a chance to attend one of the author’s wonderful, life-changing workshops, I would highly recommend it!

6)     Element, The: How Finding Your Passion Changes Everything (Dr. Ken Robinson): When who you are and What you do are in alignment and harmony, you are “in your Element.” This book will help you get there. (His RSA animated video is a true classic.)

7)     Getting Things Done: The Art of Stress-Free Productivity (David Allen): If you are simply looking for a straight-forward, no-frills, systems-based approach to getting yourself organized, getting yourself moving, and getting things done, this is the number one book out there on the subject of personal and professional productivity. (Tons of tools on his GTD website.)

8)     How to Win Friends & Influence People (Dale Carnegie): This, the first-ever “self-help” book, is the one that started it all. Written in 1936, this book has, literally, changed millions of lives worldwide. Now it’s your turn. The title says it all.

9)     Linchpin: Are You Indispensable (Seth Godin): I absolutely LOVE this book by one of my all-time favorite thought-leaders. In today’s working world, we need to consistently find ways to add value and stand out in a crowd. This brilliant book will inspire you to overcome your “lizard brain” and create your own path to success. I’ve read at least 15-20 of Seth’s books; every one an innovation and an inspiration. This is the one that had the biggest impact on me. (For a taste of Seth's work, subscribe to his daily blog which will change the way you see the world on a daily basis.)

10)  Mindset: How We Can Learn To Fulfill Our Potential (Carol S. Dweck, Ph.D.): This is the book that put the terms “growth mindset vs. fixed mindset” on the map, and shows us how understanding the important distinction can enable us to shift our mindset and unleash our potential…as well as that of others. A powerful and valuable resource for business people, teachers, parents, and everyone else.

11)  One Piece of Paper: The Simple Approach to Powerful, Personal Leadership (Mike Figliuolo): What if you could capture, on a single sheet of paper, in meaningful maxims, your own personal guide to leading yourself, leading the thinking, leading others, and leading a balanced life? This creative and interactive book will help you do just that! (Full/proud disclosure: My “leadership self-awareness” guest post made his Top Ten list in 2012!).

12)  Power of Habit, The: Why We Do What We Do In Life and Business (Charles Duhigg): Whether trying to break an old habit or start a new one, this book will help you transform yourself into the person you would like to be through gaining a better understanding of how habits work…and what it takes to break the bad ones and start some better ones.

13)  Quiet: The Power of Introverts in a World That Can’t Stop Talking (Susan Cain): Finally, someone has given us introverts a voice! This book (targeted both towards introverts AND extroverts) is the definitive work on what introversion is really all about. Also, check out Susan’s inspirational TED talk that put her on the map.

14)  ReWork (Jason Fried & David Heinemeier Hansson): Like Godin’s “Linchpin,” this book cuts through the crap and tells it like it is. Written with humor, attitude, and artistry, these guys get you to look at the world of work in a fresh new way.

15)  What Got You Here Won’t Get You There (Marshall Goldsmith): One of my top ten favorite business books of all-time, this classic work reveals the twenty bad habits we need to break...and how to break them so as to become even more successful. I also highly recommend a number of his other titles including “Mojo,” and “Triggers: Creating Behavior That Lasts.” Also check out his website for numerous valuable videos and other generous resources.

16)  You Don’t Need a Title to Be a Leader: How Anyone, Anywhere, Can Make a Positive Difference (Mark Sanborn): This quick-and-easy-to-read, 100-page book of simple stories will encourage and inspire you to step up to leadership – regardless of your role, position, or title. I love this powerful little book and re-read and reference it all the time.

17)  You Learn By Living: Eleven Keys For a More Fulfilling Life (Eleanor Roosevelt): An inspirational work by an amazing woman who was way ahead of her time. Among the many life lessons she passes along in this powerful memoir is one of her most famous quotes: “You gain strength, courage, and confidence by every experience in which you really stop to look fear in the face... You must do the thing you think you cannot do.”

So that’s it. Again, there are many other great books out there that can help you to increase your effectiveness, but as the wealth of options is seemingly unlimited and somewhat overwhelming, this list of personal favorites is intended to answer one of the most commonly-asked questions I get both from my coaching clients and from my students: Where should I start?

So just pick ONE and dive right in. You might even happen to have a few of the bestselling classics already piled up on your nightstand gathering dust, or sitting on your bookshelf. But remember that BUYING the book with the best of intentions – as so many people do – is not enough; you need to actually READ it to reap the benefits. That’s obvious and common sense. But, as the saying goes, “Common sense is not always common practice,” and industry research tells us that a large majority of business books purchased are never even opened, let alone finished.

As Harry Truman said, “Not all readers are leaders, but all leaders are readers.” So if you truly want to lead, you probably should start to read.

One Final Important Tip

After you finally sit down and crack the cover, don’t just skim through it: Really read it, devour it, interact with it, engage with it, absorb it, consume it, and make it your own. Business reading should not be a passive, but an active – and even an interactive – experience. Yes, that takes “work”; but you have to do the work if you want to reap the benefits:

  • Highlight things you find interesting with a neon highlighter;
  • Underline, circle, and/or color-code important points with a marker or pen;
  • Make notes and draw pictures in the margins with your own thoughts, ideas, and questions;
  • If there's a quiz or fill-in-the-blanks-type activity, actually do it;
  • Use post-it notes to mark the pages you want to go back to later;
  • Write key points (along with the corresponding page numbers) in the blank pages at the front of the book so you know where to find them later;
  • Find a blank page in the back of the book and list your action Items – things you are actually going to DO as a result of reading the book! Think in terms of “Insights, Actions, & Outcomes”: What did you take away from what you read (Insights); What are you going to do now (Actions); and what results do you expect to achieve (Outcomes), if you actually put these new ideas into action.

If you’re really serious about turning your New Year’s “resolutions” into the “real solutions” mentioned earlier, I hope you will take me up on this challenge, pick up any one of these books, and dive right in. And let each book on this list be a spark that ignites your passion and inspires you to set the world on fire in 2017.

For some of my other top book recommendations (as if this list isn’t enough), please see:

15 Fascinating Books to Help You Become a Better Thinker

14 Books That Will Make You More Innovative

That’s a Novel Idea! How Reading Literature (and Other Non-Business Books) Can Benefit You at Work and in Life


The 5 Levels of Proactivity: How Proactive Are You?


Do you wait for things to happen . . . or do you make them happen?

Do you find yourself stalling for the perfect time to take action…or do you make “now” the right time?

Do you always find yourself one or more steps behind and playing catch-up…or do you go about your business feeling confidently and comfortably ahead of the curve?

Whether we’re talking about your personal life or your career, one of the most overlooked keys to success is the level of “proactivity” at which you tend to operate.

Life and work are filled with daily barriers, obstacles, and challenges that stand in the way of our getting things done. For example: 

  • Ineffective Time Management and Prioritization: With so much on your plate and so little time, you don’t even know where to start.
  • Lack of Focus: Trying to juggle so many things at once, you are all over the map.
  • Procrastination: Putting aside the things we should be doing, for the things we’d rather be doing.
  • Perfectionism: Not knowing when good enough is good enough.
  • Fear, Doubt, and/or Lack of Confidence: Feeling paralyzed by indecision or inaction.
  • Waiting for Lightning to Strike, or for the Muse to Come: A nice way of saying you’re waiting for a kick in the pants.

There are probably other factors as well. But if you look at this particular list, what all these reasons have in common is that they are all INTERNAL…and, therefore, all within our control.


Here is a simple-yet-powerful model that we call “The 5 Levels of Proactivity.” Let’s explore it from the bottom up to see how we can work our way up from being Inactive, to Reactive, to Active, to Proactive, and, ultimately, to Super-Proactive:

Level 1: INACTIVE. At this level, something is needed from you…and you do nothing. Absolutely nada. Zero. Zilch. For whatever reason, you decide to take no action at all. Maybe the problem or request will just go away by itself. But probably not.

Level 2: REACTIVE. At this level, something is needed, and you respond. This is actually a good thing! So congratulations – you’ve put out the fire. The only problem is if you are constantly in reactive, fire-fighting mode, you are always at least a step behind. After a while, as the speed of needs and expectations increases, you may fall so far behind that you are unable to catch up. And then people are constantly waiting for you, getting frustrated and impatient…until they decide to look elsewhere for what they need.

Level 3: ACTIVE. When you are at this level, you are keeping up with demand, giving people what they want and need, in real-time, when they need it, and meeting expectations. Things are going well, and you are keeping up with the pace. The only problem is that when you are just keeping pace, you are not getting ahead. At this level, there is no time or space for growth. You’re getting things done, but you’re either treading water or standing still. And in an ever-changing world, if you’re standing still, you’re falling behind.

Level 4: PROACTIVE. Now we’re getting somewhere! At this level you are not only keeping up with the pace, but setting the pace and staying a step ahead. You are not just putting out fires, you’re preventing them. You are not just meeting expectations, you’re exceeding them. Anticipating others’ needs and expectations, you are thinking on your feet, doing your homework, looking down the road, putting yourself in the shoes of your customers, fostering an environment of growth and development for yourself and others, and taking control of your destiny. Remember that the root word of “pro-act-ivity” is “act” – and you are ready, willing, and able (and excited) to ACT!

Level 5: SUPER-PROACTIVE. Now you are not just setting the pace…you are leading! With a vision of the future, you are thinking not just one step ahead, but many steps ahead. This is where innovation happens, this is where paradigms shift, this is how you drive change and blow people away. This is where you develop your reputation as a guru of, or the go-to person for, things. The leaders of the future are those who are able to meet the demands of today while consistently anticipating and exceeding the needs of tomorrow. You anticipate what people want and need before they even realize it. You are a visionary. And as management guru Peter Drucker famously said, “The best way to predict the future is to create it.”

That’s the model in a nutshell. Now let’s bring it to life with a simple, practical, real-life example: Let’s say it’s January 1st and you decide you want to get in shape for the summer.

If you’re INACTIVE, you don’t do anything about it. You procrastinate, you say, “It’s only January. I can wait a few months to get started.” But didn’t you just “decide” you were going to take action? That reminds me of the old riddle: There are five frogs sitting on a log, and one decides to jump in the water. How many frogs are now sitting on the log? The answer: Still five. One “decided” to jump in, but he didn’t actually DO it. It’s not the “deciding,” but the “doing” that counts.

If you’re REACTIVE, you’ll work out if someone else drags you along to the gym, or you’ll eat better if someone else shops for healthier food and places it in front of you. But you are not in control, and you are not taking responsibility, driving the changes, or owning the behavior necessary to achieve your desired outcome.

If you’re ACTIVE, you’ll get off the couch and work out if the mood hits you, and you’ll have an occasional low-calorie fruit juice or water rather than a soda. And you’ll replace that Big Mac with a salad. Your intentions are good, you’re taking baby steps, and you’re trying, but it’s sporadic and undisciplined, and you don’t really have a plan.

When you’re PROACTIVE, you make a plan – a structured, formalized, written plan, and you stick to it. You put a process in place and set a quantifiable goal of working out x days a week – no excuses. Your diet plan includes the sacrifices you’re willing to make...and you keep those commitments without fail. You follow through and you follow up. You make real behavior changes and track the results, with no excuses and no exceptions.

And what would being SUPER-PROACTIVE look like? It’s about having a longer-term time horizon and thinking many steps ahead. It’s about imagining the possibilities and anticipating potential obstacles that may arise down the road. Perhaps thinking and planning beyond the summer, into the fall, winter, spring, and maybe even into following year. Always thinking and acting with the big picture and a long-term vision of the future in mind.

So that’s just one example. How might YOU use this model to be more proactive in your personal life? To be less stressed? More productive? Happier? To take charge of your career? To get more things done? To impress your boss, to better serve your (internal and external) customers, or to be a more effective manager and leader?

How important is proactivity? In Stephen Covey’s classic book The 7 Habits of Highly Effective People, “Be Proactive” is Habit #1. That’s how important it is.

It’s not easy being proactive; it takes time, attention, energy, discipline, and vision. But the good news is that the decision to be more proactive is entirely up to you and completely within your control. And it’s never too late to get started. As Confucius said, “The best time to plant a tree was twenty years ago; the next best time is today.”

And while being more proactive – and super-proactive – may involve making some radical changes and taking some substantial risks, as the saying goes: sometimes we just have to go out on a limb…because that’s where the fruit is.


The BigBlueGumball PowerDial: The Power to Change...to Get the Power You Need

One of the main reasons we hesitate, procrastinate, or fail to take action is often due to the fact that we feel like we lack the power to act.

When we’re out of work or stuck in a dead-end job, or struggling to get others to buy in to our ideas, or even to just return our phone calls or emails, it sometimes seems as if we have no leverage at all.

But guess what: You have a lot more power than you think!

Getting anything done in the business world — whether convincing someone to hire you, to fund your project, or to buy in to your proposal — requires the ability to influence others.

As Gregory Berns, the author of Iconoclast: A Neuroscientist Reveals How To Think Differently, says: “A person can have the greatest idea in the world...but if that person can’t convince enough other people, it doesn’t matter.’’

And to convince other people of something –- to influence them –- requires confidence and power. 

But what is “power” anyway? One definition I really like is “the ability or potential to allocate resources; make and enforce decisions; and/or to impact and influence others.”

If you think about electricity, for example, the wall socket represents only “potential” power. It is only after plugging something in that we see that potential come to life and produce results. 

So the big question is: How can we turn our potential power into performance to maximize our productivity?


To see how, let’s take a deep dive into The BigBlueGumball PowerDial model:

As you can see, our power comes from three different sources: PERSONAL power (the orange zone); RELATIONAL power (the blue zone); and POSITIONAL power (the green zone).

So right off the bat, the point to be made is that we’re not really dealing with an “either-or” situation. It’s not a question of having power or not, but a matter of how we might reap the power potential from each of these three distinct sources:

[1] Your PERSONAL power refers to WHO YOU ARE, WHAT YOU KNOW, and WHAT YOU CAN DO.

[2] Your RELATIONAL power relates not to what you know, but WHO YOU KNOW and, in some ways the even more important question of WHO KNOWS YOU.

[3] And the third area, POSITIONAL power, is about just that — your role or status or position. It relates to what you DO and what you HAVE — or what you have control over.

So although people tend to lump “power” into one category as if it’s something we either have or we don’t, you can see that power comes from a variety of sources, each of which we can leverage, develop, and grow.

The next important thing to notice is that PERSONAL power is internal — it comes solely from within you. The other two, RELATIONAL and POSITIONAL power, are external. They are related to, or dependent upon, other people or other factors outside of ourselves.

So let’s take this model to the next level and see how we can actually use it as a powerful career tool:

By looking in more detail at where these three kinds of power come from, we can better determine the specific skills and characteristics that we can (a) leverage, and (b) develop.

[1] PERSONAL power comes from three areas: the Intellectual/Physical (your knowledge, skills, talents, and strengths), the Emotional (self-awareness, emotional intelligence, confidence), and the Interpersonal (your personality and people skills).

[2] RELATIONAL power comes from your Networks, Affiliations, and Coalitions (i.e., who you are connected to, have access to, can partner with, etc.).

[3] POSITIONAL power comes from your Role (title, rank, seniority), Authority (empowerment), and Control (of resources, etc.).

To gauge where you currently have the most power (and the least), and to measure your progress as you set out to develop your strengths, you might want to make a list of those traits and/or score yourself in each category on a scale of 1-10 and track your progress to see if you can crank it up to “11”!

So right now, thinking about your PERSONAL, RELATIONAL, and POSITIONAL power zones – and reflecting on your core strengths and key areas of development -– ask yourself what is ONE action you can take this week to increase your power?

To give you a few ideas that will kickstart your confidence, take a look at the sample PowerDial Action Plan below.

As the novelist Alice Walker once wrote, “The most common way that people give up their power is by thinking they don’t have any.”

And the good news is that with the BigBlueGumball PowerDial, the power to change that is all up to you.



 *For a video overview of the PowerDial -- including examples of how you can enhance YOUR power...and kick-start your confidence, please click here!


8 Success Tips to Help You Start Your New Job Off On the Right Foot  

With this being “Back to School” and “Back to Work” season, our thoughts around this time of year often turn to fresh starts and new beginnings.

A lot of people – especially recent graduates and post-summer job changers — embark on new jobs, new roles, new teams, new projects, and new challenges. As such, here are just a few suggested success tips that may help to get you started on the right foot:

[1] Attitude is Everything

We’re all really impressed with your MBA and your 4.0 average, but if they need someone to make copies or go get the coffee, be the first one to jump up and say, “I’ll be happy to!” Your enthusiastic and proactive efforts will (hopefully) be recognized and appreciated. And, if not, well … it’s just a good thing, and the right thing, to do.

I was once delivering a leadership workshop when the CEO got up and left the room to get himself a snack. But instead of coming back with just a bag of potato chips for himself (or, as many executives would do, ask one of his underlings to go get it for him), he returned with a basket full of chips, cookies, and nuts, and – like a flight attendant making their way up the aisle – proceded to work his way around the room, from table-to-table and person-to-person, asking if anyone wanted anything.

If the CEO of a company is willing to act so selflessly, generously, and thoughtfully – with no consideration of title, status, or perception – couldn’t we, and shouldn’t we, all?

[2] Nothing is Beneath You

On a similar note: Don’t consider any task as beneath you. Things need to get done, and someone’s got to do it. And, in many cases, that someone is you. So it helps to view everything as a learning experience and a developmental opportunity. It won’t kill you to get your hands dirty. Doing so (again, with a positive attitude) demonstrates teamwork and, often, even leadership.

Years ago I was on a job interview and the interviewer asked me the following question: “So let me ask you something: Do you do windows?” No, not Microsoft Windows. And, no, he wasn’t being metaphorical or mysterious relative to the concept of “transparency.” He was, literally, asking me if I was willing to do whatever it took to support the team and get the job done…even if it involved grabbing the Windex and paper towels, and rolling up my sleeves.

If there is one phrase you should completely and permanently eliminate from your vocabulary, by the way, regardless of what role you have, it is the words, “That’s not my job.” Just take my word for it.

[3] Go “ABCD”

So many people do the bare minimum; so look to stand out from the crowd by doing “the bare maximum”! Always ask yourself if you did all that you could do…and then look for ways to do more. We call this “Going ABCD” which stands for “Above and Beyond the Call of Duty.” Whatever you’re asked to do, always seek to not just meet, but to exceed, expectations. When everyone else is dialing it up to “10,” find a way to crank it up to “11,” which, as we all know, is “one louder.”

When you do this, by the way, the intent should be to add as much value as you can; NOT to show everyone how smart you are. You may have been the smartest person in your class, but it’s important to realize that you don’t have all the answers…yet. I once had a former student complaining about how his company and his boss did pretty much everything wrong, and he wanted my advice on how to bring that to their attention. When I asked him how long he’s been working there, he replied, “Two weeks.”

Recognize that even with all your booksmarts, what you lack is the years of wisdom that those who came before you possess from first-hand, real-world experience…sometimes referred to as the School of Hard Knocks. So it might be useful to keep in mind my saying (picture a Venn diagram) that “Wisdom is where Knowledge and Experience meet.”

[4] It’s Not All About You

This is one of the best tips anyone ever gave me: It was explained in the context of sales, but it applies just as well to job interviewing (which is a form of sales, as you’re selling yourself). You may have heard this classic metaphor before: “No one needs a drill. If you go out and buy a drill, it’s because you need a hole.” Perhaps, for example, to hang a picture on a wall. In other words, people don’t by a product, they buy a solution to a problem. They don’t buy the features, they buy the benefits of those features. I’m in the leadership training and coaching business. But as my former boss taught me – and this was a game-changer in terms of how I approach selling my services: No one buys “training”; they buy what training does for them.

Similarly, as great a person as you may be, and as fun as you are to have around, when they hire you, it is because you fill a need and are seen as a solution to a business problem. If they could meet their goals with one less headcount, they probably would. So, once you get hired, regardless of the industry, organization, or function, your #1 job is this: To help your manager more successfully do his or her job! If you reframe your role in this way, and do everything you can to deliver results that will contribute to making your boss successful, that will, ultimately, increase the odds of YOUR success.

Hopefully, in time, what goes around will come around and you will be recognized and appreciated for your contributions. We know you’re on the fast track and want it all now. And it’s nice to be referred to as “the superstar.” But remember that patience is a virtue…and your time will come.

[5] Look, Listen and Learn

Keep in mind the three L’s: “Look, Listen, and Learn.” Keep your eyes and your ears open at all times. Remember the classic saying that we have two ears and one mouth, so you should be listening twice as much as you speak. Be a sponge. Push yourself beyond your comfort zone. Take risks. Make mistakes. As the saying goes, “That’s why pencils have erasers.” Make it a point to try to learn at least two or three new things every single day. No matter how boring or monotonous a job might be at times, there’s always something to learn…if you are open to it. In fact, to keep yourself from becoming completely disengaged, that’s even MORE important to do if or when your job is not intellectually stimulating you. Read as much as you can. Keep a learning journal. Connect the dots. See every experience as a learning opportunity, and every interaction as a teachable moment.

As Yogi Berra famously said, “You can observe a lot from watching.”

[6] Always be Curious

Remember your “ABC”s: “Always Be Curious!” Ask questions: Who?, What?, When?, Where?, How?, and, especially, Why? Keep in mind Stephen Covey’s Habit #5: “Seek first to understand, then to be understood.” Try to gain a big picture perspective and seek to develop a visual, mental model of how all the pieces of the puzzle fit together…including (especially) where YOUR piece fits in. Doing so, and expressing your curiosity, will not only demonstrate to others that you care enough to ask, but will, ultimately, give you a greater sense of both understanding and purpose.

Speaking of “purpose,” you may have heard the classic tale of the two bricklayers: When you ask the first one what he’s doing, he replies with something like: “I’m laying bricks; what does it look like I’m doing.” But when you ask the second one the same question, she replies with enthusiasm: “I’m building a cathedral!” Or a hospital. Or a school. Or a museum. Or an office building. It doesn’t really matter WHAT it is that you’re building within your role. The only thing that matters is that you go about your business with passion, enthusiasm, and genuinely caring about whatever it is you’re doing.

[7] Build Relationships

Asking (appropriate) questions is not only a great way to learn the business, but also enables you to learn about, connect with, and develop stronger interpersonal relationships with others. As the saying goes, “It’s not just WHAT you know, but WHO you know.” And about who knows YOU. When you ask questions of others, it demonstrates your respect for their knowledge and experience, and helps them to get to know you better. Additionally, when interacting with others, be generous with your time, your knowledge, and your willingness to offer assistance to others…with no expectation of return. People notice these things.

Speaking of “noticing”…Earlier in my career, when I worked as an administrative assistant in the drama program development department of one of the three major tv networks out in L.A., I thought that by putting my head down, keeping to myself, and consistently putting out excellent work, that would be sufficient to eventually earn me a promotion to a manager-level position. But I couldn’t have been more wrong! While I was busy working behind closed doors, my peers were busy networking and gaining visibility by raising their hands, asking to attend meetings and events, and interacting with as many people as possible. As an extreme introvert and bookwork, that was the last thing I wanted to (or felt comfortable and able to) do. Unfortunately, I learned the hard way that that’s not how you get ahead in the business world.

One other thing: When it comes to building real relationships, it’s about quality, not quantity. As you move forward in your career, remember that developing a circle of genuine, sincere, mutually-beneficial, long-term relationships is more important and more valuable than setting the world record for having the most Facebook friends, Twitter followers, and/or LinkedIn connections. And when you seek to give more than you get, while it doesn’t always seem like it, it will pay off in the long run.

[8] Introspection, Reflection and Connection

One of my all-time favorite New Yorker cartoons is the one with a picture of two guys looking up at a giant billboard that reads, in gigantic letters, “STOP AND THINK.” The caption: “It sorta makes you stop and think, doesn’t it?”

As we race around each day from home to work and back – often with our heads buried in our phones – too many of us don’t make the time and take the time to stop and think. Mindfulness is one of those hot topic buzzwords these days but, at its most basic, it’s really about being present, focused, and aware of both our external and internal environments.

One of the ways of being more mindful is to keep in mind the words “Introspection, Reflection, & Connection.” This is simply about making the time and taking the time for looking inward, looking backward, and looking forward: consciously thinking about what you are thinking and feeling inside; reflecting on what it means; and linking it to what’s going on in your career and your life – past, present, and future.

Whether you are starting a new job, or wish to perhaps recharge and refresh your enthusiasm for your present job, it helps to frame (or reframe) your situation as “perfectly all right as it is” by looking to make the best and the most out of it. Whatever you are doing right now is just the next stepping-stone along what will most likely be a long and winding career path.

And if you think of your career this way – as a journey – and try to make the most of the trip, you’re more likely to enjoy the experience as you proceed towards your ultimate destination…whatever, or wherever, that may be.