Entries in Careers (22)

How Being a Quitter Can Make You A Winner

 

One of my NYU students was facing a dilemma: A few chapters into a highly-recommended, award-winning, bestselling business book, she realized that she found it to be a boring and uninteresting waste of her limited and valuable time. Meanwhile she had a pile of other, much more engaging and tempting titles sitting right there on her nightstand calling her name. She was excited about diving into one of them, only to find that when she put the boring book aside to embark on a new reading adventure, she suddenly and inexpicably found herself feeling extremely guilty.

Why?

As she put it, “The culture where I come from is really uptight about winning. People who quit are looked upon as ‘failures’. And, so, quitting this book translated into a failure on my part. And this feeling of guilt comes in whenever I don’t finish something.”

“Always finish what you start.”

“Don’t be a quitter.”

“No pain, no gain.”

“Never, ever give up.”

“Winners never quit, and quitters never win.”

“Quitters are losers.”

“Many of life’s failures are people who did not realize how close they were to success when they gave up.” (Thomas Edison)

 “I hated every minute of training, but I said, 'Don't quit. Suffer now and live the rest of your life as a champion’.” (Muhammad Ali)

“If you quit ONCE it becomes a habit. Never quit!!!” (Michael Jordan)

For those who grew up with parents, teachers, coaches, and/or other authority figures and motivational speakers drilling these mantras into our heads, no wonder we feel guilty when we decide not to continue with something!

But when is it ok to quit? How do we know when it’s better to cut our losses and move on? What about “sunk costs” that cause us to dig ourselves into an even deeper hole? How do we decide when to drop something and when to persevere? How do we determine whether to give something (or someone) a second or third or tenth chance vs. when to say, “that’s it…enough is enough”?

And, is there a difference between “quitting” and “being a quitter”?

 

Confession: I Am A Quitter

I’ve quit jobs that weren’t working out, and I’ve ended relationships that were dysfunctional. I’ve left many books unfinished, and I’ve walked out of many a bad play or movie. And I quit piano lessons when I realized that I wasn’t really very good. I recently quit eating foods loaded with sugar and carbs, and replaced them with nuts, fruits, and vegetables. And I quit reading the New York Times while laying on my couch, and instead now read it everyday while walking for 30 minutes on the treadmill.

So you can see where I’m going with this: When it comes to “quitting,” it’s all about context, and how you define and frame it.

In his classic leadership book, “What Got You Here, Won’t Get You There,” legendary management guru Marshall Goldsmith explores “the 20 Workplace Habits You Need to Break.” In other words: there are unproductive and counterproductive behaviors that successful people need to QUIT doing in order to enable them to become even more successful, and leaders are often successful not because of how they are, but in spite of how they are. And, so, to get from “here” to “there” they may need to “quit” doing the things that may be holding them back.

While it is admirable to keep on keepin’ on, there is no shame in movin’ on if what you’re doing just isn’t working for you anymore. If you are not engaged, if you are unhappy, if you have given it your all and see little or no possibility of sunnier skies, then, perhaps, the best choice you can make might just be to make a change. As you get older (and, hopefully, wiser), you come to realize that life is short: Too short to waste on books, or movies, or tv series, or projects, or jobs, or relationships that you no longer find valuable. The key, and the challenge, is that – though you can seek out others’ input, advice, and opinions – when it comes to your life, you are the only one who can make the determination on whether to pass or to play.

It often helps to think about the fact that ending something negative – though leaving a void – creates the time and space for the start of something new. And that it’s hard to start something new while our cup is full or when we’re tenuously hanging onto the past.

So I’m not talking about quitting on a person who is relying on you, walking out on someone, leaving a project half-way done, or storming out of the office while crooning the old country song, “Take this job and shove it, I ain’t workin’ here no more.” I’m talking about when you reach a point where, after much thoughtful consideration and deliberation you’ve made the well-thought-out, considered decision that it’s time to move on.

 

Why Didn’t You Just Quit?

As I wrote about in a previous post (“A Love Letter to All of my Horrible Bosses”), earlier in my career I worked at one of the tv networks as an administrative assisstant for an abusive, sadistic, insane and maniacal boss who treated me horribly on a daily basis, including, one time, throwing a box of pens at my head because they weren’t the kind she liked. (They were medium point; she wanted the fine point.)

When people hear these stories about her – after laughing in disbelief and horror – they typically ask, “Why didn’t you just quit?” This question can best be answered in the following old joke:

“This guy works at the circus and his only job is to clean up after the elephants. All day long, day after day, his job is, literally, nothing but shoveling sh*t. And, then, after work every night he would meet up with his friends at the bar and bend their ears for hours complaining about it. Finally, fed up with the endless complaints and unable to hear about it anymore, his best friend exclaims, “If you hate it so much, then why don’t you just quit???” To which he replies, “What…and leave show business!”

 

The Learning/Enjoyment Matrix

Going back to my student’s story about the feeings of guilt associated with “quitting” her boring book in order to pick up another, more interesting one, it got me thinking about it in this way:

Ideally, it’s great when we’re able to spend our valuable time doing what we love and loving what we do. When we’re “Learning & Loving it,” time flies, we’re truly engaged, in a state of “flow” or “in the zone,” we can’t wait for it to start, and hate for it to end. This could refer to a book, a class, a movie, a tv series that we’re binge-watching, a project, a job, or even a relationship.

Sometimes, though – let’s keep using the book example – we’re not, necessarily learning anything monumental from it, but we’re enjoying it. And there’s absolutely nothing wrong with a little mindless entertainment, escapism, and fun.

But what about when we’re learning, but not, necessarily, enjoying it? Continuing with the book, maybe it’s taking a tremendous amount of effort to even pick it up again, a challenge to understand, and maybe even an exhausting struggle to get through every page. And, yet, little by little, you are learning something. Do you keep forging ahead…or do you quit?

Lastly, what about when you’re engaged in something where you are neither learning anything nor enjoying it? What then? And, what if it’s not a $14.95 paperback we’re talking about…but a hobby you were trying out that you’ve made an investment in, a project you’ve been working on, a relationship you are involved in, or…even your current job? Then what?

Again, there are no easy answers. And, again, only you can decide. But, perhaps framing your situation using this matix will help you to think things through.

 

Playing Quit & Seek: A Few Questions to Consider

When should you quit your job…and seek out a new opportunity?

When should you quit that bad relationship…and seek out a better one?

When should you quit a bad habit…and replace it with something more healthy and productive?

When should you quit complaining about problems…and start coming up with solutions?

When should you quit venting…and start in-venting?

How do you know whether to quit while you’re ahead (i.e., knowing when to hold ‘em, and when to fold ‘em)?

How should you quit (if or when the time comes, what’s the right way or the best way to do it)?

Why are you quitting (is it the right decision, and are you quitting for the right reasons)?

Who can you rely on and trust for counsel, advice, and support?

Have you weighed the pros and cons of quitting vs. persevering?

Have you explored all your alternatives?

Are you giving up too soon?

Or have you already stayed too long?

Have you given it your best shot?

Is it time?

 

The best distinction I’ve heard between “quitting” and “being a quitter”

In closing, quitting is never easy. It is often an emotional and wrenching and potentially-confusing decision with numerous variables and unlimited pros and cons. And though making the decision to quit something is a tough one, the decision to not decide can be equally as tough. As mentioned in my last post (“It’s Leap Year…So Why Not Take That Leap!”), I’ve found that being stuck in limbo is worse than anything. As the psychologist William James famously wrote,  “There is no more miserable human being than one in whom nothing is habitual but indecision.”

Perhaps this inspirational quote will help to reframe what “quitting” is about, and help you to decide what road to take or what move – if any – to make:

“Quitting is not giving up, it's choosing to focus your attention on something more important. Quitting is not losing confidence, it's realizing that there are more valuable ways you can spend your time. Quitting is not making excuses, it's learning to be more productive, efficient and effective instead. Quitting is letting go of things (or people) that are sucking the life out of you, so you can do more things that will bring you strength.” ~Osayi Emokpae Lasisi, author of “Impossible Is Stupid”

To sum up, perhaps by ridding ourselves of the mindset that quitting is for losers, we will realize that sometimes, quitting is exactly what we need to do…in order to win.

 

 

 

Spring Forward…By Facing Your Fears and Kickstarting Your Confidence


Is the calendar trying to tell us something?

As I wrote last week in my post, “It’s Leap Year…So Why Not Take That Leap!” sometimes we just need something like a Leap Day to give us that extra nudge.

Last Friday’s March 4th date hinted that, despite the barriers and obstacles that may stand in our way, we need to continue to “march forth” towards our vision and our goals – even in the face of adversity.

And despite the fact that we have been forewarned to “Beware the Ides of March” (Julius Caesar, Act I scene ii), this Saturday as we set our clocks ahead by one hour, what better time is there to – both literally and metaphorically – “spring forward”!

After a long winter of hibernation, spring is traditionally a time of rebirth, regeneration, and rejuvenation. A time to re-evaluate priorities and start fresh. And all those New Year’s resolutions you made just a couple of months ago? If you haven’t started doing so already, with the weather starting to turn a little warmer and sunnier and with baseball’s Spring Training season in full gear, now is the perfect time to get serious about turning those ideas into actions.

But what often stands in the way of these good intentions and best laid plans is not necessarily external forces, but our own internal self-confidence. Einstein famously said that “Anyone who has never made a mistake has never tried anything new.” And yet fear of the new and the unknown, doubts and insecurities, and the thought of pushing ourselves beyond the familiarity of our comfort zone is a scary thought that makes us rather “bear those ills we have, than fly to others that we know not of” (Hamlet, Act III scene i). And those “ills” could range from a bad relationship or undesirable apartment to an unsatisfying job situation, a horrible boss, or simply the fear of getting out there and going on a job interview.

So what keeps us trapped in a prison of dissatisfaction and unhappiness, and living a life of quiet desperation? It could be a variety of factors, but one of the biggest and most common is: a lack of confidence.

From my own personal experience, I’ve found, over the course of my career, that confidence is the single biggest differentiator between those who succeed and those who don’t. All things being equal, whether in business, sports, school, or life, the more confident person is often going to come out ahead more times than the one who isn’t. As Henry Ford once said, “Whether you think you can or think you can’t, you’re right.”

We’re talking about the person who has the confidence to raise their hand. The confidence to put themselves out there. The confidence to take risks and give it a try. The confidence to question authority. The confidence to ignore those who mock you. The confidence to get back up after getting knocked down. And the confidence to (as in the classic Apple “Think Different” commercial “Here’s to the Crazy Ones”) think they can change the world.

Years ago, when I lived in L.A., I went to watch a live taping of “Seinfeld” – which, as a huge fan of the show, was an amazing and unforgettable experience. But what made it most unforgettable – and regrettable all these years later – was something that didn’t happen that night:

During a break in the taping, the host whose job it was to keep the audience entertained in between scenes said, “It’s time for some Seinfeld trivia! If you can tell me the middle name of Elaine Benes, you win this Seinfeld t-shirt!” Having watched and pretty much memorized every single episode, I knew for certain that the answer was “Marie.” But while other audience members randomly shouted out one wrong guess after another, I sat there in anxious silence…while busting to call out the correct answer and claim my prize. But too shy to speak up, doubting myself, and afraid of the possibility of being wrong and embarrassing myself in front of a group of strangers who didn’t know me and who I would never see again, that window of opportunity quickly closed. So what kept me from winning that Seinfeld t-shirt that I wanted so badly? Absolutely nothing but a lack of confidence in myself, the fear of being wrong, and, simply, the fear of speaking up and speaking out.

I wish I had kept in mind that night the classic quote by President Franklin Delano Roosevelt who famously said that, “The only thing we have to fear…is fear itself,” as well as these motivational thoughts from his wife, First Lady and prolific author and world-changing social activist (despite all her many self-confessed fears and insecurities), Eleanor Roosevelt:

“You wouldn’t worry so much about what others think of you, if you realized how seldom they do.”

“No one can make you feel inferior without your consent.”

“What could we accomplish if we knew we could not fail?”

“Learn from the mistakes of others. You can’t live long enough to make them all yourself.”

“Courage is more exhilarating than fear and in the long run it is easier. We do not have to become heroes overnight. Just a step at a time, meeting each new thing that comes up, seeing it is not as dreadful as it appeared, discovering we have the strength to stare it down.”

“The purpose of life is to live it, to taste experience to the utmost, to reach out, eagerly and without fear, for newer and richer experience.”

“You can often change your circumstances by changing your attitude.”

And, my favorite, and probably the most well-known (from her inspirational book, “You Learn By Living: Eleven Keys For A More Fulfilling Life”):

“Fear has always seemed to me to be the worst stumbling block which anyone has to face… The encouraging thing is that every time you meet a situation, though you may think at the time it is an impossibility…once you have met it and lived through it, you find that forever after you are freer than you ever were before. If you can live through that, you can live through anything. You gain strength, courage and confidence by every experience in which you really stop to look fear in the face. You are able to say to yourself, ‘I have lived through this…I can take the next thing that comes along.’ You must do the thing you think you cannot do.”

The word “confidence” comes from the Latin for “with trust or faith” (and is related to such other words as confide, confident, confidant, fidelity, fiduciary, etc.). So the key to keep in mind regarding this definition is that in order to instill confidence in others, it is so important to first trust and have faith in oneself.

Here’s the bad news: You are always going to struggle with your confidence. Why? Because EVERYONE does, at one time or another! Fear of the unknown is an absolutely normal, human emotional reaction. And, the future is always unknown!

The only way, really, to make yourself completely confident all of the time would be to just do the same old thing, the same old way every single day of your entire life. But that would be predictable and boring…and will lead us nowhere. The only way to grow is to try, to take risks, to fail, and to learn, and to push ourselves beyond our comfort zones…into the zone of the unknown.

Thomas Edison said, “I didn’t fail 10,000 times; I learned 10,000 ways how NOT to make a lightbulb.”

Wayne Gretzky said that “You miss 100% of the shots you don’t take.”

Michael Jordan famously said: "I've missed over 9,000 shots in my career. I've lost almost 300 games. 26 times I've been trusted to take the game-winning shot and missed. I've failed over and over and over again in my life. And that is why I succeed."

And Dale Carnegie advised: Imagine the worst that can happen. Now imagine the likelihood of the worst happening, and be prepared in case it does. But realize that worst-case scenarios rarely happen. Think back on how many times in the past you’ve worried about something bad happening, how infrequently (if ever) it did, and how much time and energy you wasted worrying about it. Now use that time, that you would have spent worrying, more productively.

So, with spring almost upon us and opening day of the baseball season just around the corner, to paraphrase the famous words of Babe Ruth:

Don’t let the fear of striking out keep you from swinging for the fences!

For more on building your confidence, please see my blog post, How to Regain Your Confidence and Recapture Your Mojo After a Setback

That’s a Novel Idea! How Reading Literature (and Other Non-Business Books) Can Benefit You at Work and in Life

 

As an entrepreneur who runs a management consulting firm and teaches a graduate course in “Leadership & Team Building” at NYU, most people assume that I have a degree in business.

But I don’t.

I was an English literature major.

And while I LOVE reading business books (and average one a week), the truth is that today’s businessperson cannot – and should not – live by business books alone.

With the word “novel” having the same Latin root, “nov” (meaning “new”) as the word “innovation,” it follows that reading more non-business writing may be not only an engaging and enjoyable escape, but a catalyst for new business ideas.

When my students ask me, “How can I become a better writer?” my response is always: Become a better reader.

And when I am in need of inspiration, I often find myself going back to my English major roots to revisit the classics. As the French novelist Marcel Proust famously said, “The real voyage of discovery consists not in seeking new lands, but in seeing with new eyes.” So every time I go to my bookshelf to grab some Shakespeare or poetry, or a play or a novel – even those (especially those) I have read before – I tend to find that these great works not only hold up over time, but take on new meaning, foster innovation, and provide fresh insights into the human condition. Insights that can be directly applied to the everyday world of business. The Greek philosopher Heraclitus wrote that one “cannot set foot in the same river twice,” for both the river and the person are, forever, in flux. So it is with reading and re-reading the classics: Each time, a new adventure. Each time, a new voyage of discovery.

A few examples:

SHAKESPEARE: The story of “Julius Caesar” is as current, meaningful and impactful as in the time it was written (1599), as well as when it actually happened (44 BC). It explores the world of individuals, organizations, and teams -- as well as the themes of politics, public speaking, persuasion, and power. To see parallels to today, all one needs to do is open up the newspaper or turn on the tv. And how many times has your workplace turned into “A Comedy of Errors” in which you needed people to do things “As You Like It” so that “All’s Well That Ends Well”…only to find yourself working for a boss who always makes “Much Ado About Nothing,” and is as indecisive as Hamlet, as weak as Macbeth, as over-emotional as Othello, and/or as mad as King Lear. Turning everything into a “Tempest”…when what you really want and need is the inspirational leadership of Henry V.

PLAYS: Arthur Miller’s classic dramas “Death of a Salesman” and “All My Sons” each explore numerous, timeless business-related themes, from core values (e.g., truth and integrity) and work/life balance, to relationships, communication, motivation, influence, and human nature in general. In the devastating drama, “All My Sons,” factory owner Joe Keller must make a choice between shipping a batch of cracked airplane parts (hoping nothing will happen) or admitting the truth and taking responsibility, thereby risking the loss of his government contract. You can probably guess which option he chooses and what the tragic outcome is. While this was a work of fiction, the fact is we can see this type of tragic scandal play out in the business section of the newspaper everyday – from faulty airbags (Takata) and ignition switches (GM), to tainted food, and toxic water supplies (Flint, MI).

FICTION: In this age of crowdsourcing, mob mentalities, and social media flaming, might there be a cautionary tale for us to heed hidden within Shirley Jackson’s still-shocking, horrifying, and controversial 1948 short story, “The Lottery”? And who hasn’t wanted to say to his or her boss at one point or another, when asked to do something, “I would prefer not to,” as the title character famously does in Herman Melville’s classic short story, “Bartleby, the Scrivener: A Story of Wall Street" (1853)? And having recently re-read five of my all-time favorite novels – 1984, Catch-22, Slaughterhouse-Five, One Flew Over the Cuckoo’s Nest, and To Kill a Mockingbird – though times have changed, I found the themes and messages contained therein to be as relevant, thought-provoking, universal, and impactful as ever. And there is a powerful reason, from a leadership perspective, why Atticus Finch (the original To Kill a Mockingbird version, not the recently-published, unauthorized Go Set a Watchman version) is often held up as one of the greatest fictional heroes, role models, and real-life influences in the history of American literature (and film).

POETRY: Reading poetry by the likes of Keats, Shelley, Whitman, Dickinson, Frost, Cummings, Yeats, Eliot, and so many others reminds us of the importance of language when attempting to effectively communicate with others. Poetry demonstrates the power of visual imagery, alliteration and allusion, rhyme and rhythm, meter and metaphor, and more. For example, one of the hot topics out there in the business world right now is “mindfulness.” What better example of that is there than Wordsworth’s 1804 poem, “I Wandered Lonely as a Cloud” (aka “The Daffodils”) in which he illustrates the concept of “emotion recollected in tranquility”! And when it comes to the subject of decision-making, is there a more well-known, thought-provoking, and impactful metaphor than Frost’s “The Road Not Taken”? And while we set off on the rat race each morning, striving to climb the corporate ladder (how’s that for a mixed metaphor?), it’s important to keep in mind our core values, maintain a sense of perspective, strive for work/life balance, and seek happiness, taking heed of the cautionary tale of E. A. Robinson’s “Richard Cory.”

Beyond entertainment, enjoyment, and escape, great literature transports us to another place and time, allowing us to experience the world through the eyes of others. It often brings us back to the basics, and reminds us of the universality of the human condition, making us more informed and literate, more educated and enlightened, more aware and self-aware, more empathetic, more humane, and more human. And, all together, this will (hopefully) make us both better business leaders and better people.

And while the focus of this post is on the business value of fiction, the same can be said of non-business, non-fiction books. Whether you enjoy reading about the arts, sports, science, politics, history, biography, travel, self-help, etc., if you are open to “seeing with new eyes,” you are guaranteed to discover valuable business and life lessons hidden in plain sight within anything you read. So if you are thinking about switching careers, looking for leadership lessons, or seeking out fresh new ideas and approaches, one of the best ways to stimulate innovation and open up the world of possibilities is to look outside of, and beyond, your usual field of vision.

And, in addition to books, business and life lessons of all kinds can, of course, be gleaned every day, both online and offline, from such diverse media as newspapers, magazines, e-newletters, blog posts, or even the back of a cereal box. There is so much out there to read and so little time; so much to learn, wherever we turn...if we are proactively looking for it and open to seeing it. As Simon & Garfunkel once sang, “the words of the prophets are written on the subway walls…and tenement halls.”

If “Wisdom is where Knowledge and Experience Meet,” then when we enhance our knowledge through reading, and combine that with the real-world experiences of our everyday lives, we eventually attain the wisdom that only time can teach.  

So if one of your New Year’s resolutions was to start reading more – and even if your high school English lit days seem like a distant memory – it’s never too late to dig up and dust off one of your old novels or anthologies and read or re-read those timeless classics. It’s a great habit to get into, and one that you can continue to enjoy and benefit from for the rest of your life. Though we are all growing older with each passing day, it’s never too late to hit the pause button, turn back the clock, and rediscover the classics. 

As the Fool put it to King Lear: “Thou shouldst not have been old before thou hadst been wise.”

Stand Out from the Crowd with a Visual Bio

As we all know, the traditional resume is an important and essential part of the job search process — a way to efficiently and effectively represent and communicate your career history on a page or two.

But after a hiring manager or recruiter has sorted through thousands of resumes and interviewed hundreds of candidates, your text-based, bulletpoint-filled black and white resume can easily get lost in the shuffle and buried in the pile (e.g., “I forget… which one was the guy who used to work for Disney and CBS?”).

This is why I recommend that you consider something new and innovative: a visual bio!

What is it? Put most simply, it's a colorful, visual version of your text resume.

Of course, it doesn't take the place of your traditional resume. But it is a great way to supplement it. It's a personal branding and marketing piece that you can take along on your interview to use as a visual roadmap while telling your story, and then leave behind as a powerful, colorful, visual reminder of who you are -- and why you're the right person for the job.

Not only will it assist you in clearly articulating your career history but -- as a picture is worth (at least) a thousand words -- it will give you an opportunity to demonstrate your creativity -- and enable you stand out from the crowd.

5 Things Boomers and Gen Xers Need to Think About When Being Interviewed by a Millennial

In my last Hired Guns post, we discussed:

Five Myths About Millennials That Boomers and Gen Xers Need to Let Go Of;

and previously explored Five Things Millennials Need to Know When Being Interviewed By a Baby Boomer.

Now in this, the third of a four-part series on generational issues in the workplace, we want to flip the traditional hierarchy on its head and discuss the increasingly common occurrence of how (and why) Baby Boomers and Gen Xers need to think, and act, a little bit differently when it is a Millennial who is in charge.

Click here for our discussion on how the tables have turned...and what we can do about it.